Infuriating, but not surprising

What has happened to the airline industry in this country?!! Don't bother to answer. I already know. They have become little better than flying cattle cars. Come to think of it, that comparison is an insult to cattle.
People my age are probably the last of a generation who remember when airline travel was actually pleasurable. Now, the big carriers are staffed with surly, indifferent people who don't know or care anything about customer service. The big airlines dole out their short routes to regional commuter airlines who operate on a shoe string.
According to one web site, 20% of all flights are late. I'm convinced that the figure should be reversed. It seems just too coincidental that I, and the people I know, should ALWAYS find ourselves among the 20%.
A Seattle radio personality devoted an hour of his program last Monday to taking complaints about airline service. He brought it up because of the lousy service and dirty, worn out equipment he had just experienced on a flight with United Airlines from Chicago to Seattle.
It's a sad and sorry commentary on an industry that has deteriorated from a class act to crap.